Privacy Policy
General Information
The
Illinois Student Assistance Commission (ISAC) is committed to ensuring
that your personal, professional and payment information is secure and
your privacy is respected. We have taken several steps to safeguard the
integrity of our communications and computing infrastructure, including
but not limited to authentication, monitoring, auditing, and
encryption. Security measures have been integrated into the design,
implementation and day-to-day practices of the entire ISAC operating
environment as part of our continuing commitment to risk management.
Please read the following policy to understand how your
personal information will be used as you make full use of our online
services. "Personal information" means any information by which you can
be personally identified. Personal information includes your name,
address, telephone number,
e-mail address, drivers license, Social Security number and the like. A
domain name or Internet Protocol address is not considered personal
information. This policy applies to the following ISAC sites:
www.collegeillinois.com www.idapp.com www.collegezone.com Reading or downloading information
You
browse our sites anonymously, and personal information is not
collected. We gather and analyze data regarding usage of our web sites,
including domain name (the name of your Internet service provider), the
number of hits to our sites, pages visited, and time and length of a
user's session. We use this information to evaluate and improve the
content, appearance and utility of the sites and to track our visitors'
use of the sites for internal market research or other business
purposes.
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Completing a survey or filling out an application for a College Illinois! contract, IDAPP loan, scholarship or grant; or to attend a seminar
ISAC
collects personal information only when you voluntarily submit such
information to us, such as when placing an order for materials through
the site; joining our mailing list; completing an application for a
College Illinois!
contract, IDAPP loan, scholarship, or grant; responding to survey
questions; or registering for a seminar. If you choose not to
participate in these activities, your choice will in no way affect your
ability to use any other feature of ISAC's web sites.
After you have submitted your application online or completed
the survey, we recommend that you end your browser session before
leaving your computer.
If you apply for an IDAPP loan that requires you to meet a
creditworthiness test, you give us permission to verify your
creditworthiness through outside companies with which we work. You also
give us permission to send your information to third parties as may be
required to originate, service and process your requested loan.
If you complete a survey, we only collect, retain and use
information about you where we reasonably believe it will assist us in
managing our business. We collect and retain survey information about
you in order to protect and administer your accounts; provide products,
services, and other opportunities to you; and help us design or improve
our products and services.
If you are registering for a seminar, we will collect your
information and use it to secure your place at the seminar, and contact
you with confirmation or changes to the seminar. The only unique
identifier used is your e-mail address. This identifier will not be
disseminated to a third party unless the application so states and
provision is made for you to opt-out and/or, in return for specific
consideration, you agree and give express permission to do so.
We, along with the outside companies with which we work, if
applicable, may keep the information you provide to us, along with
information we collect from outside sources, so that we can offer
services related to your needs. We only collect, retain and use
information about you for specific business purposes - and, upon your
request, we will tell you why we are collecting and retaining it.
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Sending us an e-mail
If
you send us an e-mail containing comments, concerns or suggestions, we
will use your e-mail address only to send you a response. Your e-mail
address will not be forwarded to any third parties without your
permission.
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Using our calculators or planning tools
Personal
information is stored only temporarily to complete the calculations
required by the user. None of the calculated results or information is
retained by ISAC. The only
information that is retained is that someone anonymously used one of
our tools.
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Using links we provide to other sites
ISAC's
web sites contain links to other web sites. While we make every effort
to protect your information on ISAC's sites, please be aware that we do
not control the policies
or content of other sites and cannot protect personal information you
provide on other sites (including those we may link to). Please do not
assume that our privacy policy
covers those other sites.
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Collecting information from minors
ISAC's
web sites collect online contact information from minors without prior
parental consent or parental notification. This information is used to
process education loan applications. Some education loan applications,
such as FFELP applications, are processed in accordance with Department
of Education guidelines. Alternative loan applications are not governed
by the Department of Education.
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Reviewing or updating personal information
You
may request at any time to review personal information ISAC has about
you. In addition, at any time you may request that ISAC correct any
such personal information or that such personal information be removed
from ISAC's marketing databases.
To review or update information provided to:
College Illinois!
E-mail:
collill@isac.org
Telephone: 877-877-3724
Write:
College Illinois!
P.O. Box 19292
Springfield, IL 62794-9292
IDAPP
E-mail:
pals@isac.org
Telephone: 800-961-IDAP (4327)
8 a.m. to 6 p.m., Monday through Friday (Central Time)
Write: Illinois Designated Account Purchase Program
PALS
Mail Code N-4
1755 Lake Cook Road
Deerfield, IL 60015
ISAC
E-mail:
collegezone@isac.org
Telephone: 800-899-ISAC (4722)
8 a.m. to 5 p.m., Monday through Friday (Central Time)
Opt in/Opt out policy
You
are given the opportunity to "opt-in" or "opt-out" of having your
information used for purposes not directly related to our web sites or
services at the point where we ask for the information. For example, we
allow you to "opt-in" to receive e-mails from us regarding product
information, newsletters, filing deadlines and research. We will use
e-mail addresses only for the purpose of sending you ISAC materials.
You always have the option of opting out as described within the text
of any e-mail we send.
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Disclaimer
ISAC's
web sites are provided as a public service. Every effort has been made
to offer the most current, correct and clearly expressed information
possible on each site. Nevertheless, inadvertent errors in information
may occur. If inaccurate, misleading or otherwise inappropriate
information is brought to our attention, a reasonable effort will be
made to fix or remove it.
The information contained in the sites, whether expressed or
implied, is not legally binding upon ISAC. No action by the user should
be taken in reliance upon the information contained herein. ISAC
disclaims any responsibility or liability for the user's loss due to
his/her reliance upon said information. Information should be verified
by the user by contacting ISAC.
ISAC is obligated to act in compliance with policies, rules
and statutes which govern the programs cited herein. Accordingly
notwithstanding any information contained in ISAC's web sites, such
policies, rules and statutes shall control.
ISAC reserves the right, at its discretion, to change,
modify, add or remove portions of this Privacy Policy at any time. You
should check this page periodically for changes. Your continued use of
ISAC's sites following the posting of changes to this Privacy Policy
will mean that you accept those changes.
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