IDAPP - Lenders - Lender Survey

Federal Stafford Loan - Borrower Benefits - 0% Default Fee, 0% Origination Fee

Federal PLUS Loan -Borrower Benefits - 0% Default Fee, 3% Origination Fee

Lender Survey
Please take a few moments to tell us how we are doing. At IDAPP, we are continually refining our processes and procedure to make working with us easier and more friendly. Your feedback is important to us. Information you provide on this survey is for internal purposes only. You can read our privacy policy for more information on the data we collect.

1. Your Name:
First:
Last:

2. Lending Institution:

3. Your e-Mail Address:

e-Mail Signup. Check here to receive the latest information as it happens!

4. Please rate your general perception of IDAPP staff on each of the following:

Courtesy:
Knowledge:
Helpfulness:

5. Please tell us about your experiences with the following IDAPP processes.

Marketing	Always	Usually	Sometimes	Seldom	Never	N/A
Is the process timely?
completed accurately?
answered accurately?

Loan originations	Always	Usually	Sometimes	Seldom	Never	N/A
Is the process timely?
completed accurately?
answered accurately?

Loan conversions	Always	Usually	Sometimes	Seldom	Never	N/A
Is the process timely?
completed accurately?
answered accurately?

Vouchering	Always	Usually	Sometimes	Seldom	Never	N/A
Is the process timely?
completed accurately?
answered accurately?

Adjustments	Always	Usually	Sometimes	Seldom	Never	N/A
Is the process timely?
completed accurately?
answered accurately?

Follow up/documentation	Always	Usually	Sometimes	Seldom	Never	N/A
Is the process timely?
completed accurately?
answered accurately?

6. Overall, how satisfied are you with IDAPP?

7. Please share with us any other comments or suggestions that will help us improve our service to you:

Thank you for helping us evaluate our customer service!