Customer Service Hours
The PALS Unit (Personalized Assistance in Loan Servicing) is staffed with a team of dedicated professionals who are here to answer your questions about your account. Whether your question concerns a recent disbursement of your loan or repayment options, the Student Loan Experts are only a telephone call away at (800) 961-IDAP (4327). Listed below are the PALS customer service hours:

Monday - Friday 8:00 AM - 5:45 PM (Central Time)

In addition, you can get information from our integrated voice response system from 7:00 AM - 8:00 PM (Central Time), 7 days a week…call (800) 961-IDAP (4327)

If you would like to ask your question on line or would like to have a returned telephone call, send your message to Pals@isac.org. All E-mail messages are answered by the end of the next business day.

IDAPP Holidays
The IDAPP offices will be closed on the holidays listed below.

Martin Luther King, Jr. Day	January 21, 2008
President's Day	February 18, 2008
Memorial Day	May 26, 2008
Independence Day	July 4, 2008
Labor Day	September 1, 2008
Veterans' Day	November 11, 2008
Thanksgiving Day	November 27, 2008
Day After Thanksgiving Day	November 28, 2008
Christmas Day	December 25, 2008