General Information

First Name:

Last Name:


Your e-Mail Address:

e-Mail Signup. Check here to receive the latest information as it happens!

Are you currently enrolled in school?
choose yes no

IDAPP Telephone Customer Service

How many times have you called the IDAPP customer service number with regard to your loan account?
choose Never (If never, skip this section) Once 2 - 4 times 5 or more times

When was the last time you called IDAPP?
choose Within last 6 months Within last year 1 to 2 years ago 3 or more years ago

Was your call answered promptly?
choose Always Usually Sometimes Seldom Never

Please suggest any items you would like us to offer or change in our automated phone menu:

Did you speak with an IDAPP representative?
choose Yes No

Please rate your general perception of IDAPP staff on each of the following:
Courtesy: choose Very Courteous Courteous Neutral Discourteous Very Discourteous
Knowledge: choose Very Knowledgeable Knowledgeable Neutral Unknowledgeable Very Unknowledgeable
Helpfulness: choose Very Helpful Helpful Neutral Unhelpful Very Unhelpful

Please comment on your rating of IDAPP staff:

IDAPP Web site

How many times have you visited IDAPP’s Web site: choose Once 2 - 4 times 5 or more times

We currently offer the following features for borrowers on IDAPP’s Web site. In your opinion, how important is the availability of each of these features?

Other comments or suggestions for IDAPP’s Web site?

IDAPP Correspondence

Excluding billing statements or deferment forms, have you received any other correspondence from IDAPP?
choose Yes No

Was the correspondence you received understandable?
choose Yes No

IDAPP Loan Origination and Purchase

If IDAPP was the originator of your loan, please rate this process.
choose Very Good Good Neutral Poor Very Poor

Please rate your perception of the timeliness of the loan process from completing your application to receiving your loan funds.
choose Very Timely Timely Neutral Untimely Very Untimely

If IDAPP purchased your loan, please rate this process.
choose Very Good Good Neutral Poor Very Poor
Please explain:

IDAPP Processing Your Deferment

Has your loan ever been in deferment status? choose Yes No (Skip this Section) It is currently being processed

When ordering a deferment, did you receive the correct document?
choose Yes No Unsure

From the time you sent IDAPP your deferment form, how long did it take to process?
choose 5 days or less 6 to 10 days More than 10 days Unsure

Were you notified of the deferred status on your loan?
choose Yes No Unsure

If IDAPP denied your deferment, did you receive a denial letter?
choose Yes No Does Not Apply

Was the reason for the denial clear?
choose Yes No Does Not Apply

IDAPP Billing Statements

Is the information on your monthly billing statement accurate?
choose Yes, to the best of my knowledge No Unsure
Comments:

Is your monthly payment credited on a timely basis?
choose Yes, to the best of my knowledge No Unsure

Is your monthly payment credited accurately?
choose Yes, to the best of my knowledge No Unsure

General Information

Overall, how satisfied are you with IDAPP’s customer service?
choose Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

Please share with us any comments or suggestions that will help us improve our service to you:

Thank you for helping us evaluate our customer service!